For the cost of 1% of our revenue, this service it's absolutely worth every penny! There were even times they developed new parts of the software simply because we asked. Accounting is also streamlined and easy to use.Ī cool feature is the customer roadmap where you can submit or vote on ideas for further development. They never remove features or functionality but are continuing to grow and expand their accounting, user interface, and POS management and to this day accomplishes everything we want in a recreation/POS/facility software. Rec1 worked though every "demand" we had and were very pleasant and knowledgeable with all that their software can do. The software had a few small bugs and didn't do 100% of what we wanted when we signed up but that quickly changed. ![]() We are a city organization in Idaho and we've been working with Rec1 for about a year now and our experience has been excellent. Gwesome Software with Continual Development All in all, this program as greatly helped me to perform my job functions to a much higher standard than before we began using it. I've worked on this system for one year and have only had 2 instances that the system has been completely down, one of which I know was involving a power outage in the area of their main offices. (That I am famous for!) Very rarely is there system ever down. friendly, well-trained and always willing to go above and beyond to provide whatever help is needed to get you the answers you need to any questions, how to preform a task, technical problems and even operator errors. The customer services reps are ALL amazing. The reports menu is fantastic! Manage bookings, accounts receivable, refunds, and make custom reports to fit whatever your need. This program has improved our customer sales and customer satisfaction by allowing customers to access our calendar online and schedule and pay for reservations themselves. The software is customizable to support whatever needs arise. If they only need 3 of the 20 we have then we could possibly rent out the other 17 to another resident, rather then having all items unavailable if one user just takes a few It would be great if we could ask the user how many tables they are requesting. We have a trailer with tables and chairs and a bbq and other items for a household bbq/block party and we rent this to residents, however a lot of residents just want some of the chairs or some of the tables. The other function that I wish were available were a feature to provide the user with "if this - then that" questions. So, if a user only selects 19 days out of the 20 max they can schedule the system only charges them $117 instead of the $124 I want charged. ![]() If I set the minimum rate of $124/block with 20 units = 1 block and then I set the min units to 20 and the max units to 20, if the user doesn't select all 20 days available within the permit the system breaks down the rate/hour. In the set up of these facilities there is no way to set up the $124 rate. Our property rents 3 soccer fields and a softball field and we rent them at an hourly rate of $10/hour or a league rate of $124 for 10 consecutive weeks (2 days/week, 2 hours per day max). The most impactful functionality that I feel is missing is one related to field rentals. We have not fully begun using all of the product features due to the complexity of setting everything up prior to launch. ![]() The set up, although very customizable was also VERY intense.
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